Frequently Asked Questions

In what states can you perform a pre-purchase inspection?

Currently carinspect can perform pre-purchase inspections across South Australia, Victoria, New South Wales, and Australian Capital Territory. We continue to work on increasing our coverage into other areas of the country so please check back here soon if you require an inspection to take place in another state or territory.

What type of vehicles do you inspect?

Carinspect will inspect all small, medium and large cars as well as all Vans and 4WD's. If you are using our service to inspect something extra special, we recommend choosing the premium level inspection in the booking screen as this allows our inspector to spend some further time going over the vehicle in order to provide a more detailed report.

How long does an inspection take?

A carinspect standard inspection takes roughly 40-45 minutes to complete, whilst a premium inspection will add an additional 15-20 minutes. Both inspection levels include a road test of the vehicle in the local area to allow for a specific report on driving abnormalities.

What is included in a carinspect inspection?

On all carinspect inspections, you will receive a highly detailed summary of the vehicle's condition. Standard inspections include 80+ checklist items whilst a premium inspection includes 100+ checklist items. The report is 12-15 pages in length and includes approximately 20 detailed photos of the interior, exterior and engine bay area. Additional to the carinspect physical inspection, all inspections receive a CarHistory vehicle report including VIN Validation, PPSR Certificate, Stolen Check, Written-Off Check, Finance Check, Odometer Check, Registration Check, Takata Airbag recall Check. You will also receive a phone call directly from the mechanic who inspects the vehicle.

Who are the carinspect Accredited Mechanics that will inspect the vehicle for me?

Carinspect uses a network of highly qualified and insured mechanics. All carinspect accredited mechanics have at least 4 years of automotive mechanical experience and have met strict vetting procedures set out by carinspect.

How is the underbody of the vehicle inspected?

All carinspect accredited mechanics use the latest mobile inspection tools including mechanical locking jacks to raise a vehicle and inspect the underbody.

Should I use the carinspect results to purchase a vehicle?

The carinspect inspection report should be used to make an educated consideration to purchase. Some of our customers purchase vehicles sight unseen, while others use the report to make a determination whether to travel and inspect the vehicle themselves.

Once the booking has been made, how long does it take to receive my report?

Once you have made the booking online, you will instantly receive a booking confirmation email together with a payment receipt. An accredited carinspect mechanic will contact the seller of the vehicle to arrange an appointment time within 48 hours of the booking coming through (subject to the seller making the vehicle available). You receive the report on the same day that the inspection has been completed. If the seller is unable to make the vehicle available to carinspect immediately, the inspection will be completed with the seller at the next available time.

Do I need to be present for the inspection?

No. Our service is often booked by interstate buyers or those who can not easily view the seller's vehicle. As long as the seller of the vehicle makes the car keys available to the carinspect accredited mechanic, they will complete the inspection and call you with a summary of the vehicle once the report has been completed.

Where can a carinspect inspection take place?

Carinspect inspections can take place at home, work or any other safe environment. On some occasions, the mechanic may need to move the vehicle to a safer location in the immediate area if the mechanic believes that the seller's location is unsuitable for a safe inspection to take place - this may be due to things such as traffic or surfaces that are unstable or undulating.

How much does a carinspect pre-purchase inspection cost?

Carinspect offers two service levels - 'Standard' and 'Premium'. The price of a Standard Inspection is $269.00 and a Premium Inspection is $329.00. All pricing is inclusive of GST. Both inspection types include a comprehensive mechanical and cosmetic report, numerous photos and a free CarHistory vehicle report valued at $36.95.

What is your refund policy?

Carinspect offers a full refund (minus a $8.50 credit card fee) for inspection bookings that for some reason cannot go ahead. The following two exceptions must be noted:

  1. If you require the inspection to be cancelled within 24 hours of the inspection time and date having been set with the seller of the vehicle, Carinspect will retain a $60 administration fee whilst refunding you the balance of the booking.
  2. If you wish for us to hold the full amount of the booking payment so that it can be used for your next vehicle inspection, you will have 14 days for the replacement booking to be made and you will not incur a cancellation fee. Once the 14 days has expired, you will then be charged the $60 administration fee before the balance of the booking payment is refunded to you.